Terms & Conditions
Governance, Service Scope, Booking Confirmations, Pricing, and Travel Regulations
Registered/Head Office: G4, Bhal Tara Niwas, Behind Ambrekar Temple, Off Chougm Road, Alto Porvorim, Bardez, North Goa – 403521, Goa, India.
1. Terms & Conditions
1.1 Introduction
These Terms & Conditions ("Terms") govern the use of the Roamgala.com website and the purchase or booking of travel, transportation, accommodation, event, tour, activity, holiday and other travel-related services offered by or through Aaryans Travel and Events Private Limited, operating under the brand Roamgala.com ("Roamgala", "Company", "we", "us" or "our").
By accessing our website, making an enquiry, placing a booking, making payment or using our services, you agree to be bound by these Terms.
Electronic acceptance, including acceptance through the website, email, WhatsApp or other electronic communication, may constitute acceptance of the booking terms. Indian law recognises contracts formed electronically, subject to applicable requirements.
1.2 Services
Roamgala may provide or arrange services including, without limitation:
- • Holiday packages
- • Tours and sightseeing
- • Hotels and accommodation
- • Transportation & Chauffeur fleet
- • Car and bus rentals / charters
- • Airport transfers
- • Events and experiences
- • Corporate travel & MICE
- • Group travel
- • Domestic and international travel arrangements
- • Travel-related activities and other associated services
Some services may be supplied directly by Roamgala, while others may be provided by independent third-party suppliers.
1.3 Booking Confirmation
A booking is considered confirmed only after:
- Availability has been confirmed;
- The required advance/payment has been received; and
- Roamgala has issued written confirmation, invoice, voucher or booking confirmation.
Note: A quotation or itinerary sent before confirmation does not constitute a guaranteed booking.
1.4 Prices
Prices displayed or quoted by Roamgala may change until a booking is confirmed. Unless expressly stated otherwise, prices may exclude:
- GST / taxes where applicable
- Entrance fees
- Meals
- Personal expenses
- Permits
- Parking / toll charges
- Guide charges
- Airfare
- Insurance
- Additional transportation
- Optional activities
- Expenses arising from delays or changes requested by the customer
The inclusions and exclusions stated in the particular quotation/invoice/itinerary will prevail.
1.5 Third-Party Suppliers
Hotels, airlines, transport operators, activity providers, restaurants, event venues and other suppliers are independent service providers. Their individual terms, operating conditions, cancellation policies and restrictions apply.
1.6 Customer Responsibility
Customers must provide accurate name, contact details, travel dates, passenger information, identification, special requirements, and visa/passport information. Roamgala is not liable for errors in customer-provided data.
1.7 Travel Documents
Customers are responsible for carrying valid documents required for their journey, including identification, passports, visas, permits and health documents. For international travel, satisfying immigration and entry requirements is the customer's responsibility.
1.8 Changes to Bookings
Customer amendment requests are subject to availability and supplier terms. Additional charges may include supplier amendment charges, fare differences, hotel rate differences, and administrative charges.
1.9 Force Majeure
Roamgala shall not be responsible for failure, delay or alteration of services caused by circumstances beyond reasonable control (natural disasters, severe weather, strikes, government restrictions, technical failures). We assist customers in seeking reasonable alternatives or applicable refunds.
1.10 Website Content
We make reasonable efforts to ensure accuracy. However, photographs, descriptions, ratings, availability, and prices may change. The actual service is governed by the confirmed booking documentation.