Privacy Policy
Data protection practices, user rights, DPDP Act 2023 compliance, cookies, and grievance officer details
Registered/Head Office: G4, Bhal Tara Niwas, Behind Ambrekar Temple, Off Chougm Road, Alto Porvorim, Bardez, North Goa – 403521, Goa, India.
7. Privacy Policy
Aaryans Travel and Events Private Limited ("Roamgala") respects the privacy of our website visitors, guests, and registered users.
7.1 Information We May Collect
Depending upon the service, we may collect: customer name, mobile number, email address, billing information, travel dates, passenger details, booking records, communication history, preferences required to arrange services, information voluntarily submitted through inquiry forms, and technical information relating to website use. We collect only information reasonably necessary.
7.2 How We Use Information
Information is used to process bookings, provide quotations, communicate with customers, coordinate hotel/transport arrangements, process payments, provide customer support, issue tax invoices, comply with legal obligations, prevent fraud, and send promotional communications where legally consented to.
7.3 Sharing Information
Where necessary to fulfill a booked service, information may be shared with hotels, airlines, transport operators, activity providers, event venues, payment processors, technology providers, and law-enforcement authorities where legally required. Roamgala will not sell personal information as a commercial product.
7.4 Payment Information
Payments are processed via third-party PCI-compliant payment gateways. Roamgala does not ordinarily retain complete card numbers, CVVs, or sensitive payment credentials.
7.5 Cookies
Cookies operate website sessions, remember preferences, and analyze website performance. Users may control cookies through browser settings.
7.6 Data Security
We implement appropriate technical and organisational safeguards to prevent unauthorised access, loss, or disclosure of personal data.
7.7 Data Retention
Information is retained as long as reasonably necessary for service fulfillment, accounting, taxation, fraud prevention, and statutory compliance.
7.8 User Rights & DPDP Act Compliance
Subject to applicable law, users have rights regarding access, correction, withdrawal of consent, grievance redressal, and erasure of personal data. India's Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 establish the statutory framework for digital personal data protection in India.
7.9 Withdrawal of Consent: Users may withdraw consent at any time via email to info@roamgala.com, subject to contractual and legal limitations.
7.10 Grievance Contact
Privacy & Data Grievance Email: info@roamgala.com
Registered Address: G4, Bhal Tara Niwas, Behind Ambrekar Temple, Off Chougm Road, Alto Porvorim, Bardez, North Goa – 403521, Goa, India.