Cancellation & Refund Policy
Cancellation timelines, fee schedules, refund processing windows, and consumer protections
Registered/Head Office: G4, Bhal Tara Niwas, Behind Ambrekar Temple, Off Chougm Road, Alto Porvorim, Bardez, North Goa – 403521, Goa, India.
3. Cancellation Policy
3.1 Cancellation by Customer
Customers may request cancellation by contacting Roamgala through registered booking contact details. Cancellation becomes effective only when Roamgala formally acknowledges the request in writing. The applicable cancellation amount depends on service type, supplier policy, cancellation date, travel date, season, and specific booking terms.
3.2 General Cancellation Structure
Unless the booking confirmation states otherwise, the following is used as an indicative framework:
| Cancellation Timing | Indicative Charge |
|---|---|
| More than 30 days before service | Actual supplier charges / administrative charges |
| 15–30 days before service | Up to 25% of booking value |
| 7–14 days before service | Up to 50% of booking value |
| 3–6 days before service | Up to 75% of booking value |
| Within 72 hours / No-show | Up to 100% of booking value |
Important Supplier Caveat:
The actual cancellation terms mentioned in the customer's booking confirmation prevail where supplier-specific cancellation conditions differ. For airfare, hotels, events, special-rate bookings, peak-season bookings, and non-refundable products, the supplier's specific policy may apply.
3.3 No-Show
If a customer fails to use a booked service without acceptable cancellation notice, it is treated as a No-Show and is non-refundable.
3.4 Late Arrival
Failure to arrive within permitted check-in, pickup, or reporting time may be treated as a no-show where supplier rules so provide.
3.5 Cancellation by Roamgala
If Roamgala cancels due to supplier failure or force majeure, we will make reasonable efforts to offer an alternative or applicable refund under law.